Privacy Policy

Last Updated: August 18th, 2025

Privacy is our priority. We understand that you are entrusting us with sensitive and personal information. We consider it our duty to protect your information—keeping it as safe, secure, and private as possible—while still delivering the best features and services.

1. Introduction

Jetty Health, Inc. ("Jetty," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. To the extent you use Jetty, this Privacy Policy will apply to you, so please review it carefully.  If you do not agree to any term of this Privacy Policy, please do not access or use Jetty.

2. Information We Collect

A. Account and Profile Information

  • Account Details: We collect your first name, email address, preferred time-zone, and authentication credentials. We use this information to create and manage your account and secure your information.

  • Preferences: We collect your communication preferences and notification settings. We use this information to personalize your experience, schedule voice calls, and send notifications.

B. Health, Lifestyle and Other Information

  • Health Information: We collect information such as symptoms, diagnoses, medications, supplements, health goals, and any health or medical information you choose to share. We use this to generate a personalized experience across the application, including personalized check-in calls.

  • Lifestyle Factors: We collect data you provide about sleep patterns, stress levels, diet, exercise, environmental exposures, and other daily factors. We use this to identify patterns and correlations that may affect your wellbeing.

  • Other User-Shared Information: We collect any additional information you voluntarily provide through free-text entries, voice recordings, or other features.We save full transcripts and logs of all voice and text interactions you have with Jetty’s agents or team, including check-ins, support calls, and quick logs.We use this to provide a complete picture of your health journey and deliver more personalized insights.

C. Information Collected Automatically

  • App Usage: We collect data on features you engage with, time spent in different sections, and navigation patterns. We use this to improve app functionality and user experience.

  • Device Data: We collect your IP address, device type, operating system, app version, and crash reports. We use this to maintain security, detect bugs, and ensure compatibility.

  • Cookies & Tracking: We use browser cookies, pixels (such as Meta Pixel), and similar tools on our marketing site. We use this to measure advertising performance, remember your preferences, and improve site experience.

D. Information We Generate or Derive

  • Summaries & Insights: We generate snapshots, narrative recaps, trend graphs, and correlations created from your raw entries. We use these to present your data back to you in a useful, actionable form.

  • Anonymized Data Models: We create aggregated, de-identified data sets to identify trends and improve our predictive algorithms. We use these to enhance our ability to find meaningful patterns.

  • Support Records: We generate notes and metadata from support interactions. We use these to diagnose issues, track resolutions, and improve customer service.

3. How We Use Your Information

We use the information we collect to deliver, maintain, and improve the Jetty experience. Specifically, we may use your information to:

A. Provide and Personalize Our Services

  • Enable core features such as symptom and lifestyle tracking, personalized snapshots, log and timeline history, and insights

  • Customize voice and text agent interactions and insights based on your entries and preferences

  • To generate anonymized data models that help us identify relationships and improve our predictive capabilities

  • Facilitate account setup, authentication, and scheduling of calls or reminders

B. Improve and Develop Our Products

  • Analyze usage trends and feature engagement to refine app functionality

  • Conduct internal research and product development based on aggregated user behavior and feedback

C. Communicate with You

  • Send transactional or administrative messages (e.g., product updates, privacy updates)

  • Provide user support and respond to inquiries or technical issues

  • Offer optional updates about new features, educational content, or research opportunities (with your consent)

D. Ensure Security and Compliance

  • Monitor for abuse, fraud, or unauthorized access

  • Diagnose and address bugs or platform outages

  • Comply with legal obligations, regulatory requirements, or valid requests from public authorities

E. Marketing and Advertising

  • Use cookies and pixels on our marketing site to understand traffic and improve ad performance

4. Data Access and Security

‍We implement information security measures designed to maintain the security and integrity of the information that we collect and maintain. Examples of security measures that we use include, but are not limited to, the following:

  • Data Encryption: We employ multiple layers of encryption to protect your data throughout its lifecycle.

    • Encryption in Transit: All data sent between your device and our application servers is encrypted using industry-standard Transport Layer Security (TLS). This protects your information as it travels over the internet.

    • Encryption at Rest: All of your data is stored in an encrypted format in our databases. We use Google Cloud SQL and Firebase Firestore, both of which automatically encrypt data at rest by default.

This layered approach ensures your sensitive information is protected both as it travels to our secure cloud environment and while it is stored on our systems.

  • Data Access: Authorized Jetty team members may review your full, identifiable voice and text logs on a regular basis to verify accuracy, improve the product, fix bugs and refine early-stage features. This review is not limited to anonymized or aggregated data.

  • Incident Response: While we take measures to protect your data, no system is impenetrable. In the event of a data breach, we will take immediate steps to contain the incident, investigate the breach, and notify affected users in accordance with applicable laws.

Troubleshooting and Support Access: To provide effective technical support and troubleshoot issues, authorized Jetty employees may temporarily access your account to view the Services as you see them. This capability is used strictly for diagnosing and resolving problems you have reported or that we have detected.

We regularly assess the effectiveness of our data security measures and may modify such measures, as appropriate, to adequately protect information that we collect and maintain.  Despite the security measures we implement, there are inherent risks in transmission of information over the Internet and therefore we cannot guarantee that unauthorized access to or use of information will never occur.

5. Data Sharing

We do not sell your personal information.

We may share data in the following limited cases:

  • With service providers who help us operate our platform—such as cloud hosting, voice and language processing, and email delivery. These partners only process data on our behalf.

  • In anonymized or aggregated form, we may highlight common patterns seen among people tracking similar symptoms or lifestyle factors—without revealing any personal details.

  • If required by law, such as in response to a subpoena, court order, or legal request from government authorities.

6. Third-Party Services

We work with a small number of third-party providers to help us deliver and improve Jetty’s core features—like hosting our infrastructure, processing voice and text, analyzing data, generating agent interaction instructions, and generating AI-powered snapshots & widgets.

These providers may have access to certain personal or non-personal information, but only as needed to perform their services on our behalf. 

Use of Language Models (LLMs)

Jetty uses large language models (LLMs) to generate summaries, insights, and conversational responses based on the information you share.

While these models help power Jetty’s experience, they may sometimes produce inaccurate or unexpected output. You should not rely on Jetty for medical advice, and we encourage you to double-check any health-related suggestions with a qualified provider.

When you use a feature that relies on an LLM, the information you have provided (like your symptoms, lifestyle entries, and goals) will be shared with these providers to generate a response.

Model Training

By default, Jetty does not share your data with third-party providers for the purpose of training their models. We only use your information to personalize your experience or improve our own services.

7. Medical Disclaimer

Jetty Health, Inc. is not a medical device and does not provide medical advice, diagnosis, or treatment. Use of our service does not establish a doctor-patient relationship. The information provided through our service is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

8. Your Rights

You have the right to access, correct, or delete your personal information. Regardless of where you live, you have the right to:

  • Access or Delete Your Data: You can manage much of your information directly within the Jetty app. For any data you cannot manage directly, or to request deletion of your account, you may contact us.

  • Control Communications: You can opt-out of receiving promotional emails from us by using the unsubscribe link within each email. We will still send you transactional or administrative messages related to your account.

Depending on where you reside, you may have additional rights as described in the supplement below. To exercise any of your rights, please contact us at support@myjettyhealth.com.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account or specific data, we will delete your information promptly, subject to any legal obligations to retain certain records. We may retain de-identified or aggregated data for analytics and product improvement.

10. Supplement for U.S. State Residents

This section supplements the information in our Privacy Policy and applies solely to residents of California, Virginia, Colorado, Utah, Connecticut, and other states with applicable privacy laws.

Under these laws, you have the following rights:

  • Right to Know and Access: You have the right to request details about the specific pieces and categories of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we have shared it.

  • Right to Deletion: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

  • Right to Correction: You have the right to request the correction of inaccurate personal information that we maintain about you.

  • Right to Opt-Out of "Sale" or "Sharing": We do not sell your personal information for monetary consideration. However, our use of online advertising and analytics tools may be considered a "sale" or "sharing" of personal information under certain state privacy laws. You have the right to opt out of this activity. You may contact us at support@myjettyhealth.com to submit your request.

  • Right to Limit Use of Sensitive Personal Information: As described in Section 6, we will obtain your consent when signing up before processing your health information to power our features. You are not required to provide this consent, and you can limit this use at any time, though doing so may prevent you from using certain features of the service.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights: To exercise these rights, please contact us at support@myjettyhealth.com. We will need to verify your identity before processing your request and may ask for information to do so.

11. Children’s Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect information from children under 18.

12. Changes to This Policy

We may update this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at support@myjettyhealth.com.